QUESTIONS TO
ASK YOUR PLAN

Introduction
General Advocacy Tips
Key Plan Elements
Selecting a Primary
Care Physician

Access to Specialists
Access to Hospitals
and Specialized
Treatment Centers

Covered Services
Costs
Appeal and Grievance
Member Services
Quality Assurances
Provider Payment Systems
Glossary

INDEX

UNDERSTANDING
MANAGED CARE

CONSUMER PROTECTIONS

MEMBER RESPONSIBILITIES

QUESTIONS TO
ASK YOUR PLAN

QUESTIONS TO
ASK YOUR PLAN:
PEOPLE WITH
SPECIAL HEALTH NEEDS

BACKGROUND
INFORMATION: NC HMOS

HOW TO INTERPRET
THE INFORMATION

HMO COVERAGE OF SPECIFIC SERVICES

COMMON EXCLUSIONS

ENROLLMENT TRENDS

DISENROLLMENT TRENDS

UTILIZATION REVIEW INFORMATION

FINANCIAL DATA

GLOSSARY

INTERNET RESOURCES

INTERNET RESOURCES:
INDIVIDUALS WITH DISABILITIES

STATE FUNDED HEALTH PROGRAMS FOR
YOUNG CHILDREN
AND THEIR FAMILIES

NC DEPARTMENT
OF INSURANCE

NC STATE EMPLOYEES
HEALTH PLAN

NC DEPARTMENT OF MEDICAL
ASSISTANCE (MEDICAID)

NC HEALTHCHOICE

NC COUNCIL ON DEVELOPMENTAL
DISABILITIES

MEDICARE

YOUR COMMENTS

NORTH CAROLINA
INSTITUTE OF MEDICINE

SELECTING A PRIMARY CARE PHYSICIAN

Tip: Ask for a current listing of the primary care providers, specialists and health care facilities that are part of the health plan’s network of providers.

  • What if my current provider is not a member of the managed care plan? Can I continue to obtain care from my current provider? If so, for how long?

Tip: Find out if you can continue to obtain care from your current provider. If so, for how long? Some health plans will allow certain individuals to continue to obtain care from their health care provider even if the provider is not part of the health plan’s network. Generally, continuation provisions are limited to individuals with special health conditions, and only last for a limited amount of time.

 

  • Can I select a specialist to serve as my primary care provider? (HMO, POS)

Tip: If you have a special health care condition, you may want to check whether the HMO will let you use your specialist to coordinate your care. For example, you may want to have your specialist serve as your PCP, if you have received a transplant, have sickle cell anemia, HIV or kidney failure (End Stage Renal Disease). It is important to receive regular check-ups and to obtain preventive clinical screenings (such as mammograms or pap smears) even if a specialist is coordinating your care.

  • How often can I change my primary care provider? (HMO, POS)

  • How do I know if the primary care provider or specialists will accept new patients?

Tip: Even though a physician or group practice may be listed in a provider directory it does not necessarily mean that the practice accepts new patients. When a physician’s practice is full, he or she may stop taking new patients. It is important to ask the health plan or call the physician’s office to see if new patients are being accepted.

  • Where can I obtain more information about the educational background and specific interests of the different primary care providers? I am interested in choosing a doctor with an expertise in ________ (name special health condition).

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