CONSUMER PROTECTIONS

Mandated Benefits

Consumer Information
Confidentiality
Non-Discrimination
Access to Providers
Provider Protections
Utilization Review
Appeal and Grievance Rights
Quality Assurance
Point-of-Service
Premium Rate Oversight
Financial Solvency
DOI Oversight
Glossary

INDEX

UNDERSTANDING
MANAGED CARE

CONSUMER PROTECTIONS

MEMBER RESPONSIBILITIES

QUESTIONS TO
ASK YOUR PLAN

QUESTIONS TO
ASK YOUR PLAN:
PEOPLE WITH
SPECIAL HEALTH NEEDS

BACKGROUND
INFORMATION: NC HMOS

HOW TO INTERPRET
THE INFORMATION

HMO COVERAGE OF SPECIFIC SERVICES

COMMON EXCLUSIONS

ENROLLMENT TRENDS

DISENROLLMENT TRENDS

UTILIZATION REVIEW INFORMATION

FINANCIAL DATA

GLOSSARY

INTERNET RESOURCES

INTERNET RESOURCES:
INDIVIDUALS WITH DISABILITIES

STATE FUNDED HEALTH PROGRAMS FOR
YOUNG CHILDREN
AND THEIR FAMILIES

NC DEPARTMENT
OF INSURANCE

NC STATE EMPLOYEES
HEALTH PLAN

NC DEPARTMENT OF MEDICAL
ASSISTANCE (MEDICAID)

NC HEALTHCHOICE

NC COUNCIL ON DEVELOPMENTAL
DISABILITIES

MEDICARE

YOUR COMMENTS

NORTH CAROLINA
INSTITUTE OF MEDICINE

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PREMIUM RATE OVERSIGHT

Rating Methods
The HMO’s premium schedule must be filed with and approved by the Insurance Commissioner prior to use (NCGS 58-67-50(b)(1), 11 NCAC 16.0602(b)(1)).1To be approved, the premium rating method must be based on sound actuarial principles, and not on the health status of an individual member. The premiums may not be excessive, inadequate, or unfairly discriminatory, and cannot be based on an individual’s health status.

Periodic Adjustments
The premiums for non-group coverage cannot be adjusted more frequently than once every 12 months and may not become effective unless the HMO has given the members at least 45 days advance notice (NCGS 58-67-50(b)(2)). HMOs may not adjust group rates more frequently than once every six months, although the Department of Insurance is unlikely to approve a rate adjustment in the first 12 months of enrollment.

4 Premiums for individual policies offered by commercial insurers must be filed and approved by the Commissioner prior to use (NCGS 58-51-95(f)). The Commissioner does not have the authority to review the premiums charged by commercial insurers to group policy holders. In these instances, the Commissioner must approve the group policy, but not the premiums or premium rating methodology. However, commercial insurers must provide evidence that the rates are established using sound actuarial principles (NCGS 58-51-85). The Commissioner has the responsibility of reviewing and approving nonprofit medical and hospital corporation (BCBS) premiums and rating methodology for the non-group market (NCGS 58-65-40, 58-65-45), but must only approve the rating methodology for the group market. The Commissioner must approve the methodology for determining adjusted community rates for the small group market (NCGS 58-50-130(b)).

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